Logistics for Post-Sharks Games
For post-Sharks games, arrive at the loading dock between 60 and 90 minutes ahead of the Sharks game. The loading dock is at the corner of Autumn and St. John. A league representative will meet you at the loading dock, where you will leave your equipment and, if appropriate, pick up your tickets. (If the league representative is not there, your tickets will have been left under your name at Will Call. Will Call is on Autumn St. near the main entrance. You will need your photo ID to get the tickets.)
At the 10:00 mark of the third period of the Sharks game, meet the league representative and players on the concourse behind section 113. You will be directed from there.
It is recommended to park in the back parking lot. That is where you will exit after the game, so that will minimize how far you have to carry your gear.
Logistics for Regular Games
For regular games, arrive a few minutes earlier than you would for a game at another rink. Park in the main parking lot, which you can enter either from Santa Clara St. or from the corner of Julian St. and Montgomery St. (There is no parking fee.) You will want to park on the side closest to Montgomery St.
As you face the building, there is a stair to your left that leads down to Montgomery St. At the bottom of the stair, look to your right. Between the large exit stair and the small loading dock, you will see a set of doors with a sign that says "24 Hour Security Entrance." Enter through the leftmost of these doors.
Sign in with the security guard, who may ask to look in your gear bag. Follow the directions of the guard and/or posted signs to the locker rooms.
Games at the HP Pavilion are always played without pegs in the nets.
The goal creases are painted in the NHL style. However, games following USA Hockey rules are expected to ignore these markings and act as if a standard USA Hockey semicircular crease were painted.
The leagues occasionally arrange for a professional photographer to take action photos at the games. These photographers will use the building's built-in strobe lights, which can be quite startling. Please do not ask the photographer to stop. The teams are paying a lot of money for these photographs and we need to allow them to be taken properly.